FAQ
How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 48 to 72 hours during our support hours: Monday–Saturday, 9:00 AM to 5:00 PM EST.
Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately at customerservice@81trae.com with your name and order number. While we will do our best to accommodate your request, we cannot guarantee changes once your order has entered the fulfillment process. Because our products are made to order, fulfillment begins promptly after your order is placed.
How long is the processing period?
Each order goes through a quality fulfillment process before it ships. Please allow 7 to 12 business days for your order to be processed, fulfilled, and prepared for shipment. Orders submitted after 4:00 PM EST will begin processing the following business day. Processing occurs Monday through Friday, excluding major holidays.
How long does shipping take?
Once your order ships, domestic delivery typically takes an additional 7 to 14 business days. Actual delivery times may vary depending on your location and carrier operations. We partner with trusted carriers including USPS, UPS, and FedEx — the carrier assigned to your shipment is determined at the time of fulfillment. A tracking number will be provided via email once your order has shipped.
Will my order come in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
What happens if an item is out of stock or backordered?
Because our products are made to order, stock availability is rarely an issue. However, if any item in your order cannot be fulfilled, we will notify you via email promptly. If resolution will take longer than 2 weeks, we will issue store credit for the unavailable item(s) in accordance with our Return Policy.
I received a damaged or defective item. What should I do?
We stand behind the quality of every piece we send out. If your item arrived damaged, defective, or incorrect, please email us at customerservice@81trae.com within 7 days of delivery with your name, order number, and photos of the issue. We will review your request and make it right. Please note that return requests submitted after 7 days of confirmed delivery will not be eligible for review.
What if an item is missing from my order?
If an item is missing from your order, please contact us within 7 days of delivery at customerservice@81trae.com. Include your name, order number, and a description of what is missing. We will work with you to resolve the issue promptly.
Can I cancel my order?
Cancellation requests must be submitted within 24 hours of placing your order. To request a cancellation, contact us immediately at customerservice@81trae.com with your name and order number. Because our products are made to order, we cannot guarantee cancellation once fulfillment has begun. Orders that have entered the fulfillment process are not eligible for cancellation.
What is your return policy?
Because our products are made to order, all sales are considered final. Returns are accepted only if an item arrives damaged, defective, or incorrect, and must be initiated within 7 days of confirmed delivery. Approved returns receive store credit only — we do not issue cash refunds. For full details, please review our Return Policy at the81trae.store/policies/refund-policy.
Do you ship outside of the United States?
At this time, we ship within the United States only.
How can I contact 81Trae?
Email: customerservice@81trae.com
Address: 11214 E Dr Martin Luther King Jr Blvd, Seffner, Florida 33584, United States
Support Hours: Monday–Saturday, 9:00 AM to 5:00 PM EST